Privacy & Security

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your data.

Last updated: January 2025

1. Introduction

Bookhushly Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy applies to all users of our services, including customers, vendors, and website plators. By using our services, you consent to the data practices described in this policy.

Our Commitment

We are committed to transparency and giving you control over your personal data.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

Account Information

• Name and email address
• Phone number
• Password (encrypted)
• Profile photo (optional)

Business Information (Vendors)

• Business name and description
• Business registration documents
• Tax identification numbers
• Banking information

2.2 Usage Information

We automatically collect certain information about your use of our services:

•Device information (IP address, browser type, operating system)
•Usage patterns and preferences
•Location data (with your permission)
•Cookies and similar tracking technologies

2.3 Payment Information

Payment information is processed by our secure payment partners (Paystack and Flutterwave). We do not store complete payment card information on our servers.

3. How We Use Your Information

We use the information we collect to:

Service Delivery

• Provide and maintain our services
• Process bookings and payments
• Facilitate communication between users
• Provide customer support

Platform Improvement

• Analyze usage patterns
• Improve our algorithms
• Develop new features
• Ensure platform security

Communication

• Send booking confirmations
• Provide service updates
• Send marketing communications (with consent)
• Respond to inquiries

Legal Compliance

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce our terms of service
• Protect user safety

4. Information Sharing

We may share your information in the following circumstances:

With Service Providers

We share necessary information with vendors to facilitate service delivery (e.g., contact details for confirmed bookings).

With Payment Processors

Payment information is shared with Paystack and Flutterwave to process transactions securely.

For Legal Compliance

We may disclose information when required by law or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale, user information may be transferred as part of the business assets.

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest

Access Control

Strict access controls and authentication

Monitoring

Continuous security monitoring

6. Your Rights

You have the following rights regarding your personal information:

Access & Portability

• Request a copy of your data
• Export your information
• View data processing activities

Control & Correction

• Update your information
• Correct inaccurate data
• Manage communication preferences

Deletion & Restriction

• Request data deletion
• Restrict processing
• Object to certain uses

Consent Management

• Withdraw consent
• Opt-out of marketing
• Manage cookie preferences

To exercise these rights, please contact us at privacy@bookhushly.com. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure that such transfers are subject to appropriate safeguards, including standard contractual clauses and adequacy decisions.

8. Data Retention

We retain your personal information for as long as necessary to:

•Provide our services to you
•Comply with legal obligations
•Resolve disputes and enforce agreements
•Maintain business records for legitimate purposes

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@bookhushly.com

Phone: +234 901 234 5678

Address: Victoria Island, Lagos, Nigeria

Data Protection Officer: dpo@bookhushly.com

BookHushly

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