Terms of Service
Please read these terms carefully before using Bookhushly
Last updated: January 2025
1. Introduction
Welcome to Bookhushly ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Bookhushly Limited.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Important Note
These terms apply to all users: customers, vendors, and administrators.
2. User Accounts
2.1 Account Creation
To use certain features of our Service, you must register for an account. You may be required to provide certain personal information, including but not limited to your name, email address, and phone number.
2.2 Account Security
You are responsible for safeguarding the password and for maintaining the confidentiality of your account. You agree to accept responsibility for all activities that occur under your account.
2.3 User Types
Customers
Users who book and pay for services through the platform
Vendors
Service providers who list and offer services on the platform
3. Vendor Terms
3.1 KYC Verification
All vendors must complete Know Your Customer (KYC) verification before listing services. This includes providing valid business registration documents, identification, and other required documentation.
3.2 Service Listings
Vendors are responsible for providing accurate, complete, and up-to-date information about their services, including pricing, availability, and service descriptions.
3.3 Service Delivery
Vendors must deliver services as described and agreed upon with customers. Failure to deliver services may result in account suspension or termination.
Vendor Responsibilities
Vendors are independent contractors and are solely responsible for their services, taxes, and compliance with local laws.
4. Payments and Fees
4.1 Platform Fees
Bookhushly charges a platform fee of 5% on all successful bookings. This fee is added to the service price and paid by the customer.
4.2 Payment Processing
All payments are processed through our secure payment partners (Paystack and Flutterwave). We do not store payment information on our servers.
4.3 Refunds
Refund policies are set by individual vendors. Customers should review the cancellation policy before booking. Platform fees are non-refundable except in cases of vendor non-performance.
Customer Payments
- • Service fee + 5% platform fee
- • Secure payment processing
- • Instant booking confirmation
Vendor Payouts
- • 95% of service fee
- • Weekly payout schedule
- • Direct bank transfer
5. Prohibited Uses
You may not use our Service:
- •For any unlawful purpose or to solicit others to perform unlawful acts
- •To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- •To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- •To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- •To submit false or misleading information
6. Limitation of Liability
Bookhushly acts as a platform connecting customers with service providers. We are not responsible for the quality, safety, or legality of services provided by vendors.
In no case shall Bookhushly, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
7. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.
8. Governing Law
These Terms shall be interpreted and governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Lagos State, Nigeria.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
10. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: legal@bookhushly.com
Phone: +234 901 234 5678